Ivanti (formerly Cherwell)

Cherwell Software, now part of Ivanti, made an IT service management platform that could be configured to do almost anything. Existing customers loved that freedom, but prospects didn't want to configure every detail before going live. I led a multi-year design strategy that made critical workflows and templates ready for key use cases out of the box, while keeping every detail reconfigurable. The work drew praise from customers, prospects, and industry analysts including Gartner and Ovum.